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Profession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Sales, marketing, promotion)
Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Sales, marketing, promotion)
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Oasis Outsourcing
Outsourcing + 1 more
(JBM) Sales Agent & Customer Service (6 months of sales experience) - Nairobi
Closed for applications
Description
Sales Agent & Customer Service
We are looking for a customer service and inbound sales agent with experience in telephone sales, goal orientation, and the ability to handle a high volume of calls. The role focuses on retaining customers, selling memberships, offering guarantees, and maximizing revenue per call.
Location: Nairobi, Kenya
Salary: 55,500 KES per month
Schedule: Availability Monday through Sunday — Time slot 8:00 a.m. to 9:00 p.m. CST / 2 days off (1 weekday + 1 weekend, not consecutive)
Responsibilities
- Provide excellent customer service and promote renewals.
- Be available on the phone 82% of the shift.
- Make up to 3 rebuttals per call to reinforce the value of membership.
- Comply with the assigned schedule, including availability to work weekends.
- Record all interactions and activities in internal systems.
Requirements
- Minimum 6 months of experience in inbound telephone sales.
- Excellent attitude.
- Ability to handle 4 calls per hour, averaging 40 calls per day.
- Organization, follow-up, and focus on metrics.
- High tolerance for pressure and results-oriented.
Responsibilities
Responsibilities
- Provide excellent customer service and promote renewals.
- Be available on the phone 82% of the shift.
- Make up to 3 rebuttals per call to reinforce the value of membership.
- Comply with the assigned schedule, including availability to work weekends.
- Record all interactions and activities in internal systems.
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