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Seniority (Computers, software development and services)
© Fuzu Ltd
Influx. Inc
Computers + 1 more
Description
What We’re Looking For
- Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
- Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
- Language: Fully proficient in English for communication and documentation
- Specialization: Ability to quickly master proprietary software and hardware configuratio
Responsibilities
- Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
- Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
- Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
- Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
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