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Seniority (Financial Services)
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Stanbic IBTC Bank
Financial Services
Description
Qualifications
- Minimum of First Degree
Experience Required
- 1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.
Responsibilities
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
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