Call Center Representative

Job Opportunity: Customer Service Representative (Call Center) – Onsite, Kenya

We are hiring a Customer Service Representative to join our growing onsite team in Kenya, supporting U.S.-based clients.

Requirements:

• Minimum 1 year of call center experience
  
• Strong communication skills in English (verbal & written)
  
• Ability to handle customer inquiries efficiently and professionally
  
• Willingness to work onsite and in shifts aligned with U.S. time zones
  

What We Offer:

• Competitive salary package
  
• Supportive team environment
  
• Opportunity to grow your career in an international-facing role
  

If you have a passion for customer service and experience in a call center environment, we’d love to hear from you!

Here are 5 key responsibilities for the role:

• Handle inbound and outbound customer calls, providing timely and professional support to U.S.-based clients
  
• Resolve customer inquiries, complaints, and issues efficiently while ensuring high satisfaction
  
• Accurately document customer interactions and update records in the system
  
• Follow company scripts, policies, and compliance guidelines during all interactions
  
• Meet performance targets such as call quality, response time, and customer satisfaction scores