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Customer support, client care Jobs in Kenya

11 jobs found

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Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Customer support, client care
Oasis Outsourcing

Textile + 1 more

Customer service agent - English and French

Only on Fuzu
Nairobi • Kenya

Posted: 20 Oct 2026

Apply by: 31 Oct 2026

11 days left to apply

Job details

Salary

Description

Customer Experience Associate

📍 *Location:* Nairobi, Kenya | 3rd Floor, Principal Place, 13 School Lane, Westlands

🕒 *Availability Required:* Monday to Sunday, 4:00 PM – 5:00 AM (Kenya Time)

✅ Two days off per week


*Language Requirement:*

🇫🇷 French

🇺🇲 English


*About the Role*

Our company is seeking a Customer Experience Associate who is fluent in French and English to provide exceptional service and create memorable customer experiences. This position is ideal for a customer-focused professional who is passionate about e-commerce, fashion, and building lasting relationships.

You will be responsible for providing outstanding customer service, fostering brand loyalty, and ensuring that every interaction reflects the company’s commitment to excellence.


*Key Responsibilities*

✨ Provide an exceptional customer experience in line with the brand’s standards.

✨ Interact with customers, understand their needs, and offer them the right solutions and services.

✨ Build strong relationships with customers and foster brand loyalty.

✨ Collaborate with internal teams to ensure that customer expectations are exceeded.

✨ Inform potential customers about the company’s services.

✨ Resolve customer inquiries with professionalism, efficiency, and attention to detail.


*Qualifications*

✔️ C1-level French and English (spoken and written)

✔️ Excellent problem-solving and organizational skills.

✔️ Focus on interpersonal relationships and a passion for providing first-class service.

✔️ Proficiency in: Microsoft Office, Salesforce, Google Workspace, Mac OS, or iOS devices.

✔️ Flexibility to work evenings, weekends, holidays, and overtime as needed.


Tags
Customer support, client careTextile, fashionEntry and Basic-levelKenya

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