Home JobsLearnForumFor employers
LoginJoin now
LoginJoin now

Financial Services Jobs in Africa

36 jobs found

PalmPay

FinTech Customer Service, Product Specialist - Lagos

Lagos

• Nigeria

Closed for applications
PalmPay

Dealer Manager ( Buy Now Pay Later.) - Kano

Kano

• Nigeria

Closed for applications
PalmPay

Inventory Control Officer

Lagos

• Nigeria

Closed for applications
PalmPay

Dealer Manager ( Buy Now Pay Later.) - Kaduna

Kaduna

• Nigeria

Closed for applications
PalmPay

SALES TRAINER

Sokoto

• Nigeria

Closed for applications
PalmPay

Dealer Manager ( Buy Now Pay Later.) - Akwaibom

Uyo

• Nigeria

Closed for applications
PalmPay

Business Develo-Cross Border Payment

Lagos

• Nigeria

Closed for applications
PalmPay

Field Collection Officer - ota

Abeokuta

• Nigeria

Closed for applications
PalmPay

Field Sales Promoter (User Growth)

Lagos

• Nigeria

Closed for applications

Get personalised job alerts directly to your inbox!

PalmPay

Field Collection Officer - Ikeja

Lagos

• Nigeria

Closed for applications

Country / Region

KenyaNigeriaUganda

Industry

Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,

Seniority (Financial Services)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

PalmPay

Financial Services

FinTech Customer Service, Product Specialist - Lagos

Closed for applications
Lagos • Nigeria
Job details

Contract Type

Description

1. ‌Experience‌

○ 1-3 years in fintech/digital SASS product management, with focus on customer service systems.


2. ‌Hard Skills‌

○ Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.

○ Understanding of contact center technologies (IVR, CTI) and API integrations.

Responsibilities

1. ‌End-to-End Product Ownership‌

○ Design and optimize SASS customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms.

○ Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics


2. ‌Cross-Functional Collaboration‌

○ Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.


3. ‌Data-Driven Optimization‌

○ Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.

○ Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time.

Tags
Customer support, client careFinancial ServicesMid-levelNigeria

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.