Sun King
Contact Center Executive (Rendile Speaking)
Nairobi • Kenya
Closed for applications
The Nairobi Hospital
Health and Safety Officer
Nairobi • Kenya
Closed for applications
Accor
Tour Guide
Nairobi • Kenya
Closed for applications
Vivo Energy Kenya
Customer Service Coordinator
Nairobi • Kenya
Closed for applications
Tech Care for All (TC4A)
Customer Support Officer
Nairobi • Kenya
Closed for applications
Safari Park Hotel
Housekeeping Supervisor
Nairobi • Kenya
Closed for applications
Unity Homes
Travel Consultant
Nairobi • Kenya
Closed for applications
Mars
Maua Customer Development Representative
Nairobi • Kenya
Closed for applications
Influx. Inc
Customer Service Representative
Nairobi • Kenya
Closed for applications
Get personalised job alerts directly to your inbox!
Basigo
Customer Experience Manager
Nairobi • Kenya
Closed for applications
Top cities with open vacancies
Jobs in Nairobi, Jobs in Kisumu, Jobs in Lamu, Jobs in Wote, Jobs in Webuye, Jobs in Turbo, Jobs in Nanyuki, Jobs in Nakuru, Jobs in Mombasa, Jobs in Molo, Jobs in Meru, Jobs in Mbale, Jobs in Luanda, Jobs in Litein, Jobs in Limuru, Jobs in Kitale, Jobs in Kilgoris, Jobs in Kiambu, Jobs in Kerugoya, Jobs in KapsabetCompanies hiring now
Fresh Life , Newark Frontiers, Oasis Outsourcing, PrideInn Hotels and Conferencing, Sun KingProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
Sun King
Energy + 2 more
Description
The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Requirements
- Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
- If you demonstrate proficiency in the Gabra language.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Have experience in assisting customers will be of added value.
- Are open to working in a flexible and creative work environment with fast-evolving operations.
- Able to multitask while working under tight deadlines with close attention to detail.
- Always remain professional and courteous with customers.
- Have excellent verbal and written communication skills - both in English and Swahili
- Able to work in shifts.
Responsibilities
- Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
- Receive customer queries and ensure these are resolved promptly.
- Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimize defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships regarding the diversity of the customer base.
- Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.