Responsibilities

• Ability to multitask in a high-functioning office environment.
  
• Schedule shifts for collaborators and ensure coverage for open shifts.
  
• Coordinate day-to-day activities of caregivers.
  
• Maintain consistent communication with collaborators to confirm availability and shift assignments.
  

• Answer incoming phone calls promptly and professionally throughout the workday.
  

  • Experience handling a high volume of daily calls is required.
    
• Respond to text messages while attending calls, maintaining multitasking efficiency.
  
• Keep accurate records of each call by taking physical and digital notes in internal systems.
  
• Manage and update Google Sheets for scheduling and tracking purposes.
  
• Use CRM tools to manage candidate and collaborator information.
  
• Maintain accurate and complete personnel records in the software system.
  
• Receive referrals and inquiries related to the company’s programs.
  
• Maintain integrity in every interaction with caregivers and clients.
  
• Solve problems and make decisions in a fast-paced environment.
  
• Perform general office and clerical functions.
  
• Complete additional duties as assigned by the Solvo Supervisor.
  

Skills & Qualifications

• Minimum 1 year of experience in Home Health scheduling (required).
  
• Competitive mindset with a results-driven approach.
  
• Excellent interpersonal and communication skills.
  
• Exceptional telephone etiquette and responsiveness.
  
• Knowledge of common medical terminology.
  
• Ability to work independently and exercise sound judgment.
  
• Ability to read, write, speak, and understand English fluently.
  
• Proficiency in Google Sheets and CRM platforms.
  
• Ability to learn quickly and adapt to changing priorities.
  
• Advanced office and computer skills (Microsoft Office).
  
• High School diploma or equivalent.
  
• Experience with direct care, caregiving, or CNA/PCA certification is a plus.
  
• Full availability required for the schedule (no students).