Officers Club Manager

Minimum Requirements

• At least two (2) years of experience in hospitality, food and beverage management, or facility operations, preferably in a managerial or supervisory role.
  
• Current CPR certification or the ability to obtain certification before employment begins.
  
• Completion of or willingness to complete customer service training equivalent to the Navy’s MWR Star Service, AECR course.
  
• Training or ability to obtain training in the proper handling, storage, and management of hazardous materials, in compliance with CNICINST 1710.3, Chapter 1, Section 114.
  
• High school diploma or equivalent.
  
• Proven ability to oversee and manage food and beverage services in compliance with safety and health regulations.
  

The Officers Club Manager is responsible for overseeing the day-to-day operations of the Officers Club, ensuring compliance with safety standards, staff training, customer satisfaction, and operational excellence. Key responsibilities include, but are not limited to:

• Managing all aspects of the Officers Club operations, including food and beverage services, customer relations, and event coordination.
  
• Leading, supervising, and training club staff to ensure compliance with customer service standards equivalent to the Navy’s MWR Star Service, Achieving Extraordinary Customer Relations (AECR) program.
  
• Maintaining full compliance with CNICINST 1710.3 - Chapter 1, Section 114 regarding the handling, storage, and use of hazardous materials within the facility.
  
• Ensuring all club personnel complete current Cardiopulmonary Resuscitation (CPR) certification.
  
• Monitoring and enforcing high standards for cleanliness, organization, and food safety in all areas of the club.
  
• Developing and implementing programs and services that meet the needs of patrons, promoting a positive customer experience.
  
• Overseeing inventory management for supplies, equipment, and hazardous materials, ensuring proper usage, storage, and record-keeping.
  
• Managing financial records, tracking budgets, and ensuring adherence to fiscal requirements and revenue goals.
  
• Communicating regularly with patrons, staff, and other stakeholders to address and resolve concerns, ensure satisfaction, and improve service offerings.
  
• Planning, promoting, and executing special events, catering services, and activities tailored to the needs of officers and guests.
  
• Preparing and submitting routine reports regarding club operations, personnel training compliance, and customer service outcomes.