Key Responsibilities

Product Strategy& Roadmap Management

• Develop and maintain the product roadmap aligned with Jilipesa's business objectives and growth strategy.
  
• Identify product opportunities through customer insights, data analysis, market research, and industry trends.
  
• Define product vision, goals, and success metrics.
  
• Prioritize product initiatives based on business impact, customer value, and resource availability.
  
• Continuously evaluate and refine product strategy to ensure market competitiveness.
  

Product Development& Delivery

• Translate business needs into clear product requirements, user stories, and functional specifications.
  
• Work closely with engineering, operations, credit, finance, and customer support teams to deliver product enhancements and new features.
  
• Manage the product development lifecycle from ideation to launch and post-launch evaluation.
  
• Coordinate product testing, user acceptance testing (UAT), and deployment activities.
  
• Ensure products meet quality, compliance, and operational requirements.
  

Product Adoption& Growth

• Drive adoption of Jilipesasa products across all customer segments.
  
• Identify and implement strategies to improve activation, engagement, and sustained usage of the product.
  
• Monitor user onboarding flows and optimize for conversion and seamless experience.
  
• Work with internal teams to design interventions that increase product usage and customer stickiness.
  
• Track adoption metrics and recommend initiatives to improve penetration and utilization rates.
  

Customer & Market Insights

• Conduct customer research, interviews, surveys, and feedback analysis to understand user needs and pain points.
  
• Analyze customer behavior and product usage data to identify opportunities for optimization.
  
• Monitor market trends, competitor products, and emerging fintech innovations.
  
• Champion customer-centric decision-making across the organization.
  

Compliance & Regulatory Management

• Ensure all Jilipesasa products, processes, and customer journeys comply with applicable regulatory requirements, industry standards, and internal policies.
  
• Prepare and submit all required regulatory filings, reports, and compliance documentation within prescribed timelines.
  
• Lead and coordinate internal and external audits, ensuring timely resolution of audit findings and implementation of corrective actions.
  
• Conduct periodic compliance reviews and risk assessments, recommending and implementing measures to address identified gaps and risks.
  
• Monitor regulatory developments and drive the implementation of compliance requirements across products and operations, serving as the primary liaison with regulators and auditors.
  

Product Performance & Analytics

• Define,monitor, and report on product KPIs and business outcomes.
  
• Track customer adoption, engagement, retention, and utilization metrics.
  
• Leverage data to evaluate feature performance and guide future product investments.
  
• Build dashboards and reports that support data-driven decision-making.
  

Stakeholder Management

• Collaborate with internal stakeholders to align product initiatives with organizational goals.
  
• Facilitate communication between technical and non-technical teams.
  
• Present product updates, recommendations, and performance insights to management.
  
• Manage stakeholder expectations throughout the product development process.
  

Operational Product Excellence

• Identify process inefficiencies and implement product-led solutions.
  
• Support product documentation, policies, and operational procedures.
  
• Ensure seamless product experiences across customer touchpoints.
  
• Drive continuous improvement initiatives based on performance and customer feedback.