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Seniority (Customer support, client care)
© Fuzu Ltd
Alan & Grant
Consulting + 2 more
Description
OND, HND, or Bachelor’s degree in any discipline.
Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
Strong verbal and written communication skills with a friendly and patient demeanor
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
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