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Seniority (Accounting, finance, banking, insurance)
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Newark Frontiers
Financial Services
Description
As a Field Collection Agent, you will be responsible for field-based recovery operations. This includes monitoring defaulted accounts and engaging with clients to meet loan recovery targets through professional and structured processes.
Responsibilities
- Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
- Plan recovery strategies to ensure timely repayment.
- Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
- Negotiate repayment plans while remaining courteous and professional.
- Participate in and support team collection drives.
- Maintain strong customer relationships while enforcing loan recovery.
- Submit daily, weekly, and monthly collection reports.
- Provide actionable market intelligence from branches.
- Maintain strong working relationships with local law enforcement.
- Adhere to recovery policies, procedures, and relevant laws.
- Perform any other duties as assigned by the line manager.
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