Supervising and managing housekeeping and custodial staff to ensure all duties are performed to NGIS standards.
Coordinating daily housekeeping activities, including room cleaning schedules, common area maintenance, and inventory restocking.
Monitoring the quality and efficiency of cleaning services, ensuring compliance with operational guidelines and cleanliness standards.
Training, mentoring, and guiding housekeeping staff to maintain high performance standards and exceptional guest service.
Scheduling and assigning tasks to housekeeping and custodial staff to ensure operational coverage and efficiency.
Evaluating performance and providing feedback to improve team productivity and service quality.
Utilizing and managing a hotel property management system (PMS) to track room reservations, occupancy status, and housekeeping updates.
Training staff on the proper use of PMS to ensure accurate and timely updates of room readiness and maintenance needs.
Inspecting rooms and facilities to ensure they meet cleanliness and maintenance standards before guest occupancy.
Addressing and resolving housekeeping-related issues, including guest complaints, with professionalism and efficiency.
Maintaining housekeeping supply inventory, ordering supplies as necessary, and ensuring proper stock levels for daily operations.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications:

A minimum of two (2) years of experience in the administration of hotel housekeeping and custodial operations.
At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field.
Proficiency in operating hotel property management systems (PMS) for managing housekeeping activities and tracking room readiness.
Strong leadership and organizational skills with the ability to manage and lead multi-functional teams effectively.
Excellent attention to detail to ensure cleanliness and operational standards are met consistently.
Effective communication and problem-solving skills to maintain guest satisfaction and efficient team coordination.
Must be in possession of a valid passport and be able to travel internationally.
Passport must be valid for a minimum of one (1) year or more at the time of hiring.
Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
Familiarity with Navy or Department of Defense lodging standards and housekeeping operations.
Advanced certifications in hospitality management or customer service.
Knowledge of inventory control and ordering practices for housekeeping supplies.
Valid country driver’s license.

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