Operations Manager

Qualifications and Experience

• Bachelor’s degree in IT, Business, Finance, or related field.
  
• A Master’s degree in IT, Business Administration (MBA), Finance, or a related field will be an added advantage.
  
• 7+ years of management experience in IT/FinTech or a startup in a similar environment.
  
• Proven ability to monitor and improve company performance metrics, including engineering outputs.
  
• Experience in driving operational excellence and managing high-value client portfolios.
  
• Strong analytical, leadership, and negotiation skills.
  
• Expertise in business development, proposals, and stakeholder presentations.
  
• High integrity, public speaking skills, and networking ability.
  
• Proficiency in data analysis, performance metrics, and business management tools.
  

Key Skills and Competencies

• Strong business acumen with a focus on growth and revenue generation.
  
• Ability to bridge business and technical teams effectively.
  
• Excellent leadership and team management skills.
  
• Strong analytical and problem-solving abilities.
  
• Financial management and budgeting expertise.
  
• Strong negotiation, communication, and stakeholder management skills.
  
• Strategic thinking with execution excellence.
  
• Ability to operate in a fast paced, dynamic environment.
  

• Lead and oversee the Business Operations function and daily operations across all departments, ensuring effective coordination, efficiency, and alignment with company strategy and business goals.
  
• Drive revenue growth by identifying new business opportunities, improving existing revenue streams, and supporting go-to-market strategies.
  
• Collaborate closely with the Operations and cross functional teams to align product development with business needs, customer requirements, and market opportunities.
  
• Translate business requirements into operational and technical deliverables, ensuring seamless execution of products and services.
  
• Develop, implement, and continuously improve operational processes, policies, and systems to support scalability and performance.
  
• Monitor and analyze key performance indicators (KPIs), including revenue, operational efficiency, and customer metrics, and take corrective action where needed.
  
• Provide oversight of projects to ensure delivery within scope, budget, and timelines.
  
• Manage company budgets, forecasts, and cost controls to ensure financial sustainability and profitability.
  
• Support and lead business development efforts, including proposals, presentations, pricing strategies, and client negotiations.
  
• Build and manage strong client relationships to drive retention, upselling, and long-term value creation.
  
• Identify and establish strategic partnerships that enhance service offerings and contribute to revenue growth.
  
• Oversee vendor and partner relationships, ensuring optimal performance and value delivery.
  
• Lead, mentor, and develop teams, fostering accountability, collaboration, and high performance.
  
• Identify talent and capability gaps, supporting recruitment and continuous professional development.
  
• Foster a culture of innovation, agility, and continuous improvement across the organization.
  
• Track and report on operational, financial, and commercial performance, providing insights to support strategic decision-making.
  
• Prepare and present periodic performance and strategic reports to the Board, providing clear insights on operations, financials, and growth initiatives.