SAHL Banking Cluster Manager - Nyanza

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelors Degree
  
• University degree
  

RQ

• Professional Qualifications
  
• Islamic Banking Certification
  
• Masters Degree
  
• Any Business related
  

Experience

Total Minimum Experience Required

• 5
  

1. Sahl Banking Business Strategy & Development
   

• Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
  

• Monitor and analyze product performance metrics across branches and recommend improvement actions.
  

• Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
  

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II. Operational Support & Service Excellence

• Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
  

• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
  

• Facilitate feedback from branches and customers to improve Sahl products and service delivery.
  

• Implement appropriate relationship and customers management tools across the cluster.
  

1. Shariah Compliance & Governance
   

• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
  

• Support internal reviews and audits by providing operational and compliance information as required.
  

  
  

  
  

IV. Training, Awareness & Staff Development

• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
  

• Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
  

• Promote a culture of ethical and Shariah-compliant banking across the cluster.
  

V. Stakeholder Engagement & Coordination

• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
  

• Support marketing and community outreach programs to promote Sahl banking awareness and growth.
  

VI. Reporting & Performance Tracking

• Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
  

• Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.