Qualifications and Experience

• Bachelor’s degree in a business-related field required; professional banking qualifications (e.g., AKIB) are a plus.
  
• At least 5 years of progressive banking experience, with proven leadership and strong performance results.
  
• Sound knowledge of branch operations, banking policies, legal/regulatory frameworks, and risk management.
  

• Drive Business Growth & Market Presence
  
• Lead aggressive execution of business development initiatives to grow customer base, deposits, and lending.
  
• Develop and implement branch business plans, budgets, and forecasts, adjusting as needed to meet dynamic market needs.
  
• Support marketing initiatives and monitor and provide regular feedback on products performance.
  
• Deliver Operational Excellence & Compliance
  
• Champion a superior customer experience that fosters satisfaction and loyalty.
  
• Enforce rigorous risk management practices, optimize costs, and ensure profitability.
  
• Oversee branch safety, compliance with regulatory and internal policies — including Shariah principles, KYC, and AML.
  
• Lead Credit Success & Recovery
  
• Offer tailored solutions by understanding client needs and matching them with the Bank’s offerings.
  
• Ensure timely and complete credit applications and fast-track approvals through active coordination.
  
• Proactively manage collections, especially for high-value clients, with timely follow-up on arrears.
  
• Inspire & Build High-Performing Teams
  
• Provide clear direction, performance leadership, and motivation to the Branch team.
  
• Mentor and develop staff, identify skill gaps, and recommend targeted learning interventions.