The Team member will be our main point of contact for both our walk-in and online customers while providing excellent customer service. Be always friendly and polite to customers by providing positive customer experience while upselling and cross selling our products. Prepare quality customer orders on time and in accordance with the set SOPs of the company.

Responsibilities

Job Summary

Responsibilities

• Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.

• Provide menu options to the customer while upselling.

• Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.

• Answer customer queries about the menu.

• Clear the table after customer is done eating.

• Ensure that customers are given the correct order and in a timely manner.

• Adhere to the companies’ uniform & customer service policy.

• Be always friendly and polite to customers by providing positive customer experience.

• Making sure the FOH is always neat & clean.

• Keeping the counter and front equipment clean.

• Keeping the display fridge clean and filled at all times according to the brands planogram.

• Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.

• Maintain confidentiality regarding recipes, Sales and any financial policies and not to discuss them with non-company associates.

• Performing stock issues and audits during opening, ongoing and at closing of every shift.

• Ensuring general cleanliness at the back of house including all food materials and equipment’s.

• Preparing customer order in a timely manner, sequence and according to company standards

• Performing stock audit at the start and end of shift and ensuring the correct portion cups are used to attain the correct profitability.

• Ensuring food, personal and colleagues’ safety when preparing and processing orders.

• Ensuring food prepared is of proper quality and quantity and in line with the guidelines and standard operational manual.

• Run large volume cooking equipment’s like grills, deep fryers, Broasters and Rotational ovens.

• Maintain health standards and follow the required safety standards when opening and at closure of the stores.

• Any other duties as may be assigned.

Skills and attributes

• knowledge of planning and forecasting

• effective communications skills and interpersonal skills

• excellent customer service skills

• computer literacy

• problem solver

• planning and organizing

• teamwork

• ability to work under pressure with accuracy

• customer service focus

• agile

• high performance

• high energy level

• ability to work under pressure with accuracy

Education and experience

Certificate in a hospitality and tourism management/food production
Minimum of 1-year relevant working experience

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Fast Food Team Member

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