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Sun King
Energy + 2 more
Description
Requirements
- Bachelor’s degree in Business, Credit Management, Operations, or a related field.
- 5+ years of experience in credit risk, field operations, or asset recovery — experience in PAYG, microfinance, or asset leasing models is strongly preferred.
- Demonstrated experience improving field-based credit performance.
- Experience working in emerging markets, particularly in rural or peri-urban settings.
Personal Attributes
- Strong problem-resolution and implementation skills.
- Strong team coordination and people management capability.
- Willingness and ability to spend significant time (50–70%) in the field.
- High level of integrity, discretion, and professionalism.
- Ability to use data and insights to guide business actions.
Responsibilities
Portfolio Health & ARPU Improvement
- Review portfolio performance to identify drivers of low ARPU and design interventions that improve customer payment behaviour, product utilisation, and retention.
- Work closely with sales and customer success teams to implement customer-level interventions addressing payment issues, product usage gaps, or operational constraints.
- Monitor cohort performance and develop forward-looking insights to guide sales, marketing, and credit strategies.
Asset Recovery
- Oversee the design and implementation of field recovery operations to reclaim LPG cylinders and equipment from churned or non-paying customers.
- Develop efficient recovery playbooks that balance cost management, customer experience, and asset protection.
- Work with field teams to track recovery KPIs and implement ongoing improvements.
Credit Risk & Field Operations
- Develop simple, scalable underwriting, collections, and repossession processes suited to the PAYG LPG business model.
- Assist with fraud identification and investigation processes, working closely with field teams to review and resolve incidents.
- Conduct regular field visits to review processes, address escalations, and guide recovery and credit staff.
Reporting & Compliance
- Track and report on key credit indicators, recovery rates, and portfolio performance metrics.
- Ensure adherence to company credit policies and relevant regulatory standards.
- Prepare practical field reports that inform operational adjustments and business planning.
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