Responsibilities

• Provide daily support to employees by responding to benefit-related inquiries via email, phone, and task management systems.
  
• Monitor and respond to calls through the department’s Zoom phone queue.
  
• Prepare Open Enrollment (OE) workbooks and assist with all OE-related tasks and audits.
  
• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims.
  
• Enter and update employee benefit enrollments, changes, and terminations accurately and in a timely manner.
  
• Ensure payroll deductions and employer contributions are correctly aligned with employee benefit elections.
  
• Resolve discrepancies in payroll deductions and calculate arrears when needed.
  
• Process qualifying life events (QLEs) according to plan guidelines and company policy.
  
• Conduct audits of benefit deductions and support compliance reviews.
  
• Communicate with benefit carriers to resolve coverage, enrollment, and claim-related issues.
  
• Process manual updates, ID card requests, and enrollment changes through carrier portals.
  
• Support benefit billing, reconciliation, COBRA, and retirement inquiries as needed.
  
• Generate reports from Prism and respond to payroll or benefit-related audit requests.
  
• Maintain accurate records, update databases, and assist with benefit-related projects.
  
• Meet defined KPIs, SLAs, and operational performance metrics.
  
• Support leadership with special projects and general administrative tasks.
  

Responsibilities

• Provide daily support to employees by responding to benefit-related inquiries via email, phone, and task management systems.
  
• Monitor and respond to calls through the department’s Zoom phone queue.
  
• Prepare Open Enrollment (OE) workbooks and assist with all OE-related tasks and audits.
  
• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims.
  
• Enter and update employee benefit enrollments, changes, and terminations accurately and in a timely manner.
  
• Ensure payroll deductions and employer contributions are correctly aligned with employee benefit elections.
  
• Resolve discrepancies in payroll deductions and calculate arrears when needed.
  
• Process qualifying life events (QLEs) according to plan guidelines and company policy.
  
• Conduct audits of benefit deductions and support compliance reviews.
  
• Communicate with benefit carriers to resolve coverage, enrollment, and claim-related issues.
  
• Process manual updates, ID card requests, and enrollment changes through carrier portals.
  
• Support benefit billing, reconciliation, COBRA, and retirement inquiries as needed.
  
• Generate reports from Prism and respond to payroll or benefit-related audit requests.
  
• Maintain accurate records, update databases, and assist with benefit-related projects.
  
• Meet defined KPIs, SLAs, and operational performance metrics.
  
• Support leadership with special projects and general administrative tasks.