Knowledge, Skills and Experience required for this Role

• University Degree from a recognized institution,
  
• Possession of a post graduate degree or professional qualification, an added advantage
  
• Minimum 3 years’ experience in Relationship Management and at least two years in Banking operations with a strong emphasis on service delivery
  
• Possess networking skills in both formal and social gatherings
  
• Must possess sound knowledge of Bank products
  

Competencies Required for this Role:

• Emotional Intelligence; Dynamic, individual with the ability to work under pressure
  
• Selling skills
  
• Strong networking skills, for both internal and external networks
  
• Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
  
• A passion for performance, building team play, and achievement in a competitive and dynamic environment
  
• Hardworking, strategically minded individual with organizational and planning skills
  
• Commercial awareness and customer centric
  
• Pleasant, well-groomed and self-driven
  
• Problem Solving
  
• Analytical
  
• Self-Driven
  
• Professionalism
  
• Innovation
  

Strategy

• To implement strategies towards targeting financial institutions for the purpose of acquiring liabilities, assets and non-funded income lines et al
  
• To ensure adequate customer retention strategies are employed to attain growth from existing customers.
  
• To implement strategies towards the growth of Custody in a bid to grow the banks NFI.
  

Business Development

• To ensure efficient database relationship management for both prospective and existing business
  
• To ensure implementation of the relationship management policy and procedures for institutional banking - financial institution clients.
  
• Creating sustainable services business pipeline and conversion to into business covering corporate and institutional clients, HNIs and investment groups.
  
• To attend institutional banking functions and constantly expand, network within those institutions,
  
• To offer advisory services to the same institutions related to cash management and investment options
  
• To review positions with existing institutions with an aim of cross selling and wallet sizing within the institutions
  
• Sector performance & analysis: Should maintain relevant reports and data of existing Institutions as well as keep up to date on developments in the said institutions
  
• Constant research on the economic atmosphere with regard to the various sectors in the industry.
  

Processing

• Appraise /Process Credit Applications & make necessary recommendations with the goal of ensuring that the Bank maintains a good quality asset book and is able to minimize credit risk through timely and high-quality credit reviews.
  
• Support the Corporate Relationship Managers to ensure an efficient turnaround time for all customer facilities and enquiries. The goal is to ensure that the Corporate Clients receive superlative service.
  
• Daily monitoring of accounts to ensure operations within the approved limits.
  
• Taking remedial action by pursuing customers on regularization of overdrawn positions
  
• Be the custodian of the department’s documents e.g. stamps, mail registers stationery etc.
  
• Support revenue growth by ensuring that all income due to the bank is identified and collected.
  
• Liaise with other units of the Bank to effectively serve the corporate Credit staff and clients. This will include receipt of mail, offer letters and customer documents, forwarding the same to other units e.g. Credit Administration, Approvals and Monitoring, Relationship Managers etc.
  
• Ensuring that clients submit their financials, profiles, annual returns and filing receipts and any other requirements stipulated by the contracts between the bank and the client.
  
• Action all corporate customer queries and resolving issues within the set turnaround time (seamless account opening for new clients; sending statements)
  

Compliance

• Ensure compliance with both internal and external regulatory requirements
  
• Working closely with risk and compliance units to ensure effective controls to mitigate business risks associated with institutional banking
  
• Developing and continuously reviewing business operational policies and procedures ensuring their compliance
  
• To ensure strict compliance with the various local laws, jurisdictions, bank risk standards and services policy guide as regulated by RBA & CMA.
  

Other

• Safeguard and promote the bank’s image with the general public.