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Adminie
Computers + 1 more
Description
Requirements
- 2–5 years of experience in a technical, customer-facing role (e.g., Solutions Engineer, Implementation Engineer, Technical Support)
- Background in Computer Science, IT, Business computing or related field
- Experience working with ERP platforms and cloud-based systems
- Strong understanding of APIs, integrations, and basic system architecture
- Ability to troubleshoot technical issues and communicate solutions clearly
- Strong interpersonal and client management skills
Responsibilities
- Lead technical onboarding and implementation for new customers
- Configure and customize the Adminie platform based on client needs
- Support integrations with third-party systems (e.g.,Quickbooks, Microsoft Business Central, APIs)
- Troubleshoot technical issues and provide timely resolutions
- Train users and administrators on system usage
- Monitor system usage and proactively identify adoption gaps
- Collaborate with Account Managers to support renewals and expansions
- Work with product and engineering teams to escalate bugs and suggest improvements
- Maintain documentation, FAQs, and technical guides for clients
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