Customer Experience Jobs in Kenya

62 jobs found

Accor

Bartender

Nanyuki Kenya
Closed for applications
Highlands Drinks Limited

Quality Assurance Manager

Nyeri Kenya
Closed for applications
Burn

Global Head of Quality Systems

Ruiru Kenya
Closed for applications
Amentum

Production Control Clerk / Service Writer

Lamu Kenya
Closed for applications
KEDA(KENYA) CERAMICS CO., LTD

Sales Specislist

Kisumu Kenya
Closed for applications
Britam

Partnership & Digital Operations Intern

Nairobi Kenya
Closed for applications
NCBA

IT Solutions Analyst

Nairobi Kenya
Closed for applications
Tristar Global Logistics

In-House Social Media Manager

Nairobi Kenya
Closed for applications
Amentum

Recreation Services Manager

Lamu Kenya
Closed for applications

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Talent Partners

Senior Consultant

Nairobi Kenya
Closed for applicationsOnly on Fuzu

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Accor

Restaurant + 2 more

Bartender

Closed for applications
Job details

Contract Type

Description

Qualifications

  • A diploma in Food & Beverage Service, Hospitality Management, Hotel Management, or a related field from a recognized institution.
  • Minimum of 1–3 years’ experience as a bartender or bar attendant in a reputable hotel, restaurant, resort, or lounge.
  • Strong knowledge of alcoholic and non-alcoholic beverages, cocktails, wines, spirits, and bar service standards.
  • Ability to prepare and mix drinks according to standardized recipes and presentation standards.
  • Knowledge of bar inventory management, stock control, and beverage costing procedures.
  • Experience in cashiering, POS systems, and handling daily sales reports is an added advantage.
  • Good understanding of hygiene, sanitation, and food safety standards within bar operations.
  • Excellent customer service and communication skills.
  • Ability to work under pressure and maintain speed and accuracy during busy service periods.
  • Strong organizational and multitasking skills.
  • Ability to maintain cleanliness and proper arrangement of bar equipment and supplies.
  • Basic mathematical and reporting skills for inventory and sales reconciliation.
  • Team player with the ability to work collaboratively with other departments.
  • Flexible to work shifts, weekends, public holidays, and late hours.
  • Professional grooming and appearance standards must be maintained at all times.
  • Membership or participation in professional hospitality or beverage associations is an added advantage.
  • Knowledge of responsible alcohol service practices and local liquor regulations is preferred.


Responsibilities
  • Provides alcoholic and non-alcoholic beverages service to the guests according to the prescribed service rules and standards with emphasis on accuracy and speed.
  • Prepares and mixes all types of drinks and cocktails, based on standardized recipes of drinks.
  • Organizes all the stocks in the bar and store room in a professional manner.
  • Maintains and ensures the cleanliness and maintenance of the bar area, chillier, fringes, bar floor, storage areas and all equipment and tools inside the bar.
  • Prepares Daily Bar Inventory and Sales Report, Inter-Transfer Report, Daily Breakage/Spoilage/Spillage Report, Full Bottle Sales Report, Daily operating equipment inventory for the bar.
  • Prepares Beverage Supplies, Operating Supplies and Food Supplies Requisition for the Bar.
  • Maintains bar stock according to established par stock level and arranges requisitioned items according the appropriate storage condition of the specific wines and spirits.
  • Maintains adequate bar supplies such as napkins, straws, cocktail picks, etc, arranges them neatly in the assigned areas.
  • Handles cashiering tasks when assigned in Outlets with self-cashiering like Pool Side.
  • Validates guest orders in the guest check and computes for the total sales.
  • Turns over the sales and the report for the day to the Head Cashier.
  • Maintains clean and sufficient operating equipment such as glassware, bar tools and equipment, chinaware, etc., required for service hours in the bar.
  • Handles the orderly stocking of glassware and ensures adequate stock and inventory is maintained.
  • Conducts monthly inventory of the operating equipment in the bar.
  • Cleans and controls the bar chiller and wine chiller daily.
  • Chills and cools sufficient beverage supplies at the appropriate serving temperature before service hours.
  • Prepares all mise-en-place before the service hours.
  • Prepares all the garnish and mixers to speed up the service during peak hours.
  • Boosts the sales of wines and spirits in the bar.
  • Participates in association and club membership related to bar/cocktails and wines to update knowledge on latest service style and products, as well as promoting the image of bar.
  • Assists as required co-employees within the department and other department in the performance of duties and responsibilities to attain quality product and service for the hotel.
  • Performs other tasks assigned by the Restaurant Manager which leads to guest satisfaction and profit for the Hotel.


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