Responsibilities / Deliverables:

a) Provide strategic leadership and oversight of investigations relating to branch operations, customer

accounts, banking fraud, operational losses, staff misconduct, and regulatory breaches within the Bank’s

banking operations.

b) Direct and supervise investigations into unauthorized transactions, account takeovers, forged instruments,

dormant account fraud, cash losses, collusion, and breaches of operational controls.

c) Ensure timely assignment, coordination, monitoring, and closure of banking investigations in line with

approved service level agreements and investigation procedures.