Customer Experience Jobs in Kenya

66 jobs found

Visa

Senior Manager Business Development - Kenya

Nairobi Kenya
Closed for applications
Aga Khan Hospitals

Team Leader, Security Administration Office

Nairobi Kenya
Closed for applications
Java House Africa Ltd

Branch Supervisor

Nairobi Kenya
Closed for applications
Amentum

Graphic Artist

Lamu Kenya
Closed for applications
KEDA(KENYA) CERAMICS CO., LTD

Sales Specialist

Nairobi Kenya
Closed for applications
CBRE Excellerate

Driver- Kenya

Nairobi Kenya
Closed for applications
Aga Khan Hospitals

Pastry Cook, Food Services

Nairobi Kenya
Closed for applications
SBM Bank

Relationship Manager, Institutional Banking

Nairobi Kenya
Closed for applications
SOS Children's Villages

Senior Advisor / Software Developer / Web Application Developer

Nairobi Kenya
Closed for applications

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Ufanisi Digital Media

Marketing Manager

Nairobi Kenya
Closed for applications

Country / Region

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Visa

Communications + 3 more

Senior Manager Business Development - Kenya

Closed for applications
Job details

Contract Type

Description

Basic Qualifications

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

  • 10 or more years of work experience with a Bachelor’s Degree or 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
  • Fluent written and spoken Portuguese is a requirement for this role
  • Minimum 6 years experience in the Banking and or Financial Services/payments/mobile network and or Fintech sector.

Card Payment Experience Essential.

  • Tertiary qualification with a business or marketing degree (preferably MBA)
  • Capability to liaise, present to and work with senior level international bankers.
  • Excellent knowledge of Visa, other payment systems, card products and the activities of different payment systems in the relevant markets.
  • Commercial orientation, interpersonally credible, influential in their dealings and sensitive to a multicultural environment.
  • Ability to manage varied indirect reporting relationships at all levels of the Visa and member organisation.
  • Experience in influencing developing and/or motivating people to achieving company and customer objectives.


Responsibilities


  • Lead and execute defined segments/accounts within the market
  • Drive consultative, value-based selling and pipeline development
  • Deepen engagement with Tier 1 banks, fintechs, merchants, and ecosystem partners
  • Support execution of strategic initiatives across issuing, acquiring, and acceptance
  • Provide leadership depth and continuity within the Kenya team
  • Improve coverage of high-value clients and opportunities
  • Increase wallet share and client retention
  • Better prioritization and execution of market initiatives
  • Reduce execution bottlenecks and escalation risks
  • Clear ownership of accounts and programs
  • Improve team coaching, performance management, and resilience



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