Qualifications and Expertise

• Relevant degree-level education in Tourism and Hospitality Sectors preferred or or higher national diploma, in the same field.
  
• Tour plan knowledge as a strong added advantage.
  
• Minimum of 2-4 years of experience in a similar role.
  
• Advanced Tourism Product Knowledge is a must.
  
• Strong communication skills, both in verbal and written formats
  
• Strong Customer Service and Excellent interpersonal skills across all levels
  
• ICT Proficient
  
• Proficiency in English and any other Foreign language will be an advantage.
  

• Accountable for the daily processing of all relevant incoming requests, according to set standards.
  
• Acknowledge agents’ emails and prepare accurate and detailed tour proposals on time.
  
• Ensure bookings are captured correctly, and all services are booked.
  
• Preparation of booking documentation as per the set guidelines
  
• Ensure costs are captured correctly; files are invoiced, and have correct margins.