KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
  
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
  
• Liaison with Relationship teams and Retail Branch network to grow the business
  
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
  
• Training and development of branch staff
  
• Proper Documentation and administrations of Shari’ah compliant portfolios,
  
• Managing PAR as per set targets.
  
• Responsible for leadership, management, growth and maintenance of the SAHL book
  
• Maintain and grow the existing SAHL customers through enhanced relationships
  
• Achieve the set targets in terms of numbers and values for both liabilities and assets
  
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards
  

Experience:

• Bachelor’s degree.
  
• Islamic Banking Certification is added advantage.
  
• 3 years’ general work experience
  
• 2 years’ experience in Banking Operations
  
• 2 years Sharia banking experience
  
• 2 years’ experience in Credit
  
• 2 years’ experience in Sales & Relationships