About the Role

The Solvo Supervisor oversees a team of customer service or BPO professionals, ensuring service quality, performance targets, and client satisfaction. This role combines leadership, operational management, and client relationship responsibilities, while maintaining compliance and security standards.

🛠 Key Responsibilities

• Team leadership: Motivate, coach, and train agents; manage performance and absenteeism; foster teamwork.
  

• Operational management: Ensure KPIs and SLAs are met; optimize workflow; implement process improvements; monitor quality.
  

• Client relationship: Act as main point of contact for clients and handle escalations.
  

• Compliance: Enforce security protocols, confidentiality, and data protection regulations.
  

Qualifications

• Experience: Minimum 2 years of leadership experience in supervisory roles.
  

• Education: Bachelor’s degree preferred.
  

• Communication: Excellent communication and interpersonal skills.
  

• Problem-solving: Strong analytical and problem-solving abilities.