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Customer Service Jobs in Kenya
97 jobs found
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Customer Service Representative
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Purpink Gifts Ltd
Retail + 2 more
Customer Service Representative
Only on Fuzu
Description
Position Overview:
As a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are met in a timely and efficient manner.
Responsibilities:
Respond promptly to customer inquiries and requests via phone, email, chat, and social media.
Provide accurate, valid, and complete information to customers regarding products, orders, shipping, and returns.
Resolve customer complaints and issues related to product quality, shipping, billing, and returns in a timely and efficient manner.
Facilitate customer transactions and payments, ensuring accuracy and security.
Upsell and cross-sell products and services to customers to increase revenue and customer loyalty.
Identify and assess customers' needs to achieve satisfaction and retention.
Collaborate with other departments, such as logistics and product development, to resolve customer issues or improve the customer experience.
Track and report customer feedback and trends to management to inform business decisions and improve overall customer experience.
Maintain accurate customer records, including contact information, orders, and interactions.
Provide feedback and suggestions to improve customer service processes and procedures.
Participate in ongoing training and professional development opportunities to improve customer service skills and knowledge.
Requirements:
Degree in any business-related field.
3-4 years of experience in customer service or a related field, preferably in e-commerce.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional in stressful situations.
Comfortable with using and learning new technologies and software.
Ability to work independently as well as part of a team.
Interviews shall be conducted on a rolling basis.
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