The successful candidate will meet the below minimum criteria:

• Bachelor’s degree from a recognized university (Required).
  

• Professional Qualifications/Certification in Business Analysis Certification is an added advantage.
  

• At least 5 years’ relevant experience in product design within the financial services or fintech sectors. This should include specific experience in the following areas:
  

• 5 years’ experience in digital Banking solutions delivery
  

• 5 years’ experience in product or Service design; design &/or digital multi-channel technical support
  

• 3 years’ experience in product customer journey mapping, service design
  

• 2 years’ experience in workflow optimization
  

• 2 years’ experience in information architecture and accessibility standards
  

• 2 years’ experience working in agile teams
  

• 4 years’ experience in cross-functional stakeholder management
  

• Provide direction and guidance to product design teams to meet timely deliveries.
  

• Manage product design and development activities.
  

• Provide design solutions to meet cost-effectiveness and on-time deliveries.
  

• Validate product designs, identify constraints and provide corrective actions.
  

• Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
  

• Support and align efforts to meet customer and business needs.
  

• Understand and negotiate the needs and expectations of multiple stakeholders.
  

• Effectively communicate insights and plans to cross-functional team members and management.
  

• Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
  

• Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback