Minimum requirements:

• Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, Automotive Engineering, or a related technical field.
  
• Minimum of four (4) years of experience in battery operations, EV systems, energy storage, or a related technical field.
  
• Two (2) years in a supervisory or team leadership role managing technical or field-based teams.
  
• Solid understanding of lithium-ion battery systems, safety standards, and maintenance practices.
  
• Strong analytical and problem-solving skills, with the ability to interpret data and make sound decisions.
  
• Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
  
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
  
• Demonstrated teamwork and leadership skills to coordinate technicians and service partners.
  
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.
  

• Lead and manage the battery monitoring and maintenance teams, ensuring effective planning, performance management, and optimal utilization of resources.
  
• Plan, schedule, and coordinate preventive and corrective maintenance activities, including field operations and HQ-based maintenance.
  
• Oversee battery commissioning and lifecycle management, including setup, tagging, SIM configuration, system recording, and initial battery swaps.
  
• Develop, implement, and enforce SOPs for battery monitoring, maintenance, safety, and quality assurance.
  
• Ensure compliance with safety standards, regulatory requirements, and internal policies, proactively identifying and addressing risks.
  
• Coordinate tools, equipment, and parts planning, ensuring availability and readiness for all maintenance activities.
  
• Work closely with the inventory and logistics teams to manage parts requests, transfers, recalls, replacements, and write-offs.
  
• Review battery health data and monitoring reports to optimize maintenance schedules, reduce failures, and improve battery lifespan.
  
• Collaborate with other supervisors and cross-functional teams to align battery operations with overall network and customer service objectives.
  
• Support recruitment, onboarding, and continuous training of technicians, ensuring technical competence and adherence to safety standards.
  
• Monitor team productivity, utilization, and quality of work, providing coaching, feedback, and corrective action where required.
  
• Prepare and present operational and performance reports, including battery health, maintenance outcomes, and team metrics.
  
• Drive continuous improvement initiatives, focusing on process optimization, cost efficiency, safety performance, and customer battery reliability.
  
• Conduct root cause analysis of new or recurring battery failures, sharing findings and technical insights within BT and EE teams to drive corrective and preventive actions.
  
• Collaborate with the Rwanda team on planning and technical knowledge sharing to ensure alignment and consistent battery operations.