Java House Africa Ltd
Customer Experience & Marketing Intern (Delivery & Digital Platforms)
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ZOA-Uganda
Non-profit + 1 more
Description
Knowledge & experience:
- Bachelor degree in a relevant discipline (e.g., Statistics, Quantitative Economics, Development Studies, Social Sciences, Population Studies, Anthropology, etc.)
- Postgraduate diploma in Monitoring and Evaluation is advantageous
- At least three (3) years’ of experience in: MEAL system design, rollout and implementation in education projects with International organizations
- Ability to coordinate with local government stakeholders
- Experience with online data collection tools such as Kobo collect, Commcare, ODK, etc.
- (Computerized) data processing and analysis, e.g. statistical software such as SPSS, STATA, etc) and report writing tailored to suit donor requirements and other stakeholders.
Responsibilities
Monitoring
- The MEAL Officer works closely with the project and other MEAL teams as well as partners to create and operate a functional MEAL framework, system, tools and processes in alignment with ZOA guidelines, standards and localized MEAL contexts to gather performance data at output, outcome and impact level based on objectives and indicators contained in the MEAL Frameworks.
- Leads in the drafting and development of the project MEAL plan, Indicator tracking table, field Data Protocols/SOPs, ToRs, and data collection tools to facilitate field procedures and execution.
- Work with Project staff to ensure the collection of relevant and appropriate data for Knowledge Management and Learning.
Evaluation
- Get involved in the drafting and design of ToRs for project assessments, evaluations and other studies
- Participate in the evaluation of proposal bids and selection of individual consultants and firms for consultancy assignments.
- Coordinate internal and external assessments, studies, evaluations and other research for the project in close collaboration with the MEAL Coordinator , PM, DPM, Coordinators, and PQ team.
Accountability
- Oversee ZOA’s commitments to the Core Humanitarian Standard (CHS) in line with the project, ensuring that the Feedback and Complaints Mechanism (FCM) operated either at ZOA or project partner is fit for purpose and that complaints and feedback received are monitored and followed up appropriately.
- Promote participatory approaches and methodologies, engaging affected population to ensure their voices and perspectives are captured in order to address specific needs and expectations.
- Sensitize and educate team members and stakeholders (beneficiaries, service providers, partners, government authorities and others) on Feedback and Complaint Mechanisms implemented by ZOA Uganda.
Learning
- Lead drafting and development of Project level Learning Agenda and Questions to guide relevant data collection and learning activities.
- Promote a culture of learning and knowledge sharing through utilization of project/programme data collected, key assessments, evaluations, any other study findings and lessons learned for adaptive management, adjustments and improving impact(s).
- Documentation of good practices, success stories, innovative approaches and learning products to be utilized for programming, advocacy and other dissemination.
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