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Kenya/Nairobi/Accounting, finance, banking, insurance
Oasis Outsourcing

Financial Services

Customer Service AM

Only on Fuzu
Nairobi • Kenya

Posted: 7 Oct 2026

Apply by: 4 Nov 2026

21 days left to apply

Job details

Salary

Description

Location: On-site in Nairobi



Schedule: Monday to Friday | 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM / 10:00 AM - 7:00 PM





We are looking for a Payroll Associate to join the team. This is a fast-paced and challenging role, ideal for individuals who can think quickly, pay close attention to detail, and are strongly committed to delivering excellent customer service.


Key Responsibilities:

  • Manage and coordinate multiple client payroll processes.



  • Ensure all payroll transactions are processed accurately, timely, and in compliance with applicable regulations.




  • Properly administer payroll-related taxes.




  • Process wage garnishments, child support orders, and tax levies.




  • Prepare quarterly and annual reports accurately and within established deadlines.




  • Generate ad hoc reports for clients.




  • Provide support across various payroll environments, including timekeeping, payroll processing, and reporting.




  • Resolve payroll-related inquiries and system-related issues.




  • Manage client projects and coordinate the full payroll cycle.




  • Handle client calls and inquiries, delivering exceptional service through follow-up, accountability, and a proactive approach.



Requirements:

  • High School Diploma or equivalent.

  • More than 1 year of customer service experience.

  • English proficiency at a C1 level.



  • Excellent verbal communication and phone handling skills.



Tags
Accounting, finance, banking, insuranceFinancial ServicesEntry and Basic-levelKenya

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